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This site helpdesk.invisionhs.org states the following, "Welcome to the InVision Human Services Help Desk! Thanks for visiting the InVision Help Desk! Here, InVision staff can submit requests for support, service, repair, or purchases." Our analyzers noticed that the website also stated " Additionally, FAQ resources are available for common solutions." The Website also stated " Tickets are reviewed regularly between 9 am and 5 pm Monday - Friday. If you are submitting a ticket outside of normal office hours, your ticket will still be received and processed as soon as possible based upon availability and priority." The website's header had help desk as the most important keyword. It was followed by helpdesk, web, and web-based which isn't as highly ranked as help desk. The next words the site used was technical support. cross-platform was also included but might not be understood by web crawlers.